The event organizer, Enchanted Holiday Circus, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Enchanted Holiday Circus and The Enchanted Holiday Experience (“we,” “us,” or “our”) respect your privacy and are committed to protecting the personal information you provide when visiting our website, purchasing tickets, or interacting with our services.
Information We Collect
When you purchase tickets or use our website, we may collect information such as your name, email address, phone number, billing information, ticket order details, and other information you voluntarily provide.
We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website activity through cookies and similar technologies.
How We Use Your Information
We may use your information to:
- Process and manage ticket purchases.
- Send order confirmations, tickets, receipts, and important event information.
- Provide customer service and respond to questions.
- Notify you of event updates, schedule changes, or other information related to your purchase.
- Send promotional emails or information about upcoming events when permitted by law.
- Improve our website, ticketing services, and customer experience.
- Help prevent fraud and protect the security of our customers and services.
- Comply with applicable legal and regulatory requirements.
Payment Information
Ticket payments may be processed through third-party payment processors. Payment card information submitted during checkout is handled according to the security and privacy practices of the applicable payment processor. We do not intentionally store complete credit or debit card numbers unless necessary and permitted through our authorized payment systems.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers when necessary to operate our ticketing system, process payments, send communications, provide customer support, analyze website performance, or operate the event.
We may also disclose information when required by law, to respond to a valid legal request, or when reasonably necessary to protect our rights, customers, or business.
Email & Marketing Communications
If you choose to receive promotional communications, we may send you information about Enchanted Holiday Circus, The Enchanted Holiday Experience, special offers, and future events.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications. Transactional communications regarding an existing ticket purchase or important event information may still be sent when necessary.
Cookies & Website Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve performance, and support advertising or marketing activities.
Depending on your location and applicable law, you may have options regarding how certain cookies or personal information are used.
Children's Privacy
Our events are designed for families; however, our ticketing website is intended for purchases made by adults. We do not knowingly collect personal information directly from children under 13 through our ticketing system without appropriate authorization. If we learn that such information has been collected improperly, we will take reasonable steps to remove it.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill ticket purchases, provide customer service, maintain business and financial records, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Privacy Choices
Depending on where you live, applicable privacy laws may provide certain rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.
You may contact us to submit a privacy-related request. We may need to verify your identity before completing certain requests.
Third-Party Websites
Our website or ticketing platform may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for the privacy practices of third parties.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, ticketing services, technology, or applicable laws. Updates will be posted on our website with a revised effective date.